So what if you get to the airport in Peru to discover your flight is greatly delayed, is overbooked or canceled or took off early without you, what are your rights? Here’s what Peru’s National Consumer Protection Authority says:
7 Airline Passenger Rights in Peru
- If the delay is greater than 2 hours and less than 4 hours, the airline must provide you with a snack and provide a phone call.
- If the delay is greater than 4 hours and less than 6 hours, you’re entitled to receive a snack, in addition to a meal (breakfast, lunch or dinner, depending on what time of day or night it is), as well as a phone call.
- If the delay is greater than 6 hours, the Consumer Protection Authority says that the company must provide a snack, a phone call and provide the meal (breakfast, lunch or dinner, depending on the time), as well as compensation equivalent to 25 percent of the value of the unfulfilled route.
- Now, if the delay is greater than 6 hours and creates the need to stay overnight, because you are not a resident of the city where the airport is located, you have a right to a snack, a phone call, a meal (breakfast, lunch or dinner), 25% of the value of the unfulfilled route, as well as lodging and transfer costs.
- When the flight is canceled and there is a need to spend the night, the passenger must receive food (breakfast, lunch or dinner), as well as lodging and travel expenses.
- If you’re involuntarily bumped because of overbooking, and you showed up with a confirmed reservation, the airline must put you on the next flight that has available space, on the same date and route. If such a flight isn’t available for the same date and route, the airline must make arrangements for you to board a flight with another airline, as soon as possible. Likewise, you’re still entitled to be reimbursed for 25 percent of the value of the unfulfilled route.
- In case the flight takes off before the scheduled time — in other words, you arrived at the scheduled time, but couldn’t board because the flight took off early without you — you’re entitled to full reimbursement of the price of the ticket. Or you can opt for payment of lodging, meals, communications and necessary travel costs, as well as transport on the first available flight by the airline you booked with, or another airline that they put you on.
There is an iPerú kiosk in every airport to help guide you through these Consumer Rights and to take your complaint if the airline does not fulfill its obligation.
Source: Daily La República