Digital Complaints Form | Fertur Peru Travel SAC

Our Digital Complaint Form (Libro de Reclamaciones) is a formal channel required by Peruvian law where you can submit a complaint or claim related to a product or service you received from us. It is not a general feedback form or a way to request information. If you have questions, suggestions, or need assistance, please contact us directly by phone, email, or through our contact page.

Name *

First

Last

Passport / CE / DNI *

Document Number

Email *

Provide your email address

Currency / purchase

Telephone *

Provide a telephone number that we can use to contact you

Address

Full address (optional)

Name of the father or mother

Parent or legal guardian’s name (minors only)

Parent's Passport / CE / DNI

Passport of parent or legal guardian (minors only)

Service or Product Contracted *

Service (e.g. tour package)
Product (e.g. airline ticket)

Description of the product/service *

Description of the product/service

Order/Reservation Number *

Indicate the ticket number or reservation code in the case of plane, bus or train tickets (Product), or the Invoice/Booking Code number in the case of a tour package (Service).

Date of purchase *

Indicate the day, month and year in which you paid for the product/service. (Format: dd/mm/yyyy)

Type of Complaint

Refund
Complaint

Refund sought (in case of Claim)

Currency Type

USD ($)
PEN (S/.)

Detailed description of the claim/complaint *

Describe in detail the facts, dates, and circumstances of your complaint/claim...

Action Requested *

Please indicate what specific action you are requesting to resolve your complaint/claim...

Personal data consent *

I accept the processing of my personal data in accordance with the Personal Data Protection Law No. 29733

Once you submit the Digital Complaint Form, you will receive a confirmation via email with a registration code. Our team will review your case and respond within the timeframe established by Peruvian consumer protection law—typically within 15 calendar days. We are committed to addressing your concerns fairly, transparently, and as promptly as possible.

Fertur Peru Travel SAC (Est. 1994)
RUC: 20518271122

Marked fields are required.

First Name *

Last Name *

Your email *

Country

Phone / WhatsApp

Destination

Trip Date

Number of adults travelers

Number of children 11 and under

Trip duration:

Comments, questions, message

By sending this form, you are giving informed consent for Fertur Peru Travel to use your data as necessary for price quote, booking services and/or other processes in accordance with our Terms and Conditions and Privacy Policy.

Problem Resolution Form

Call Your Peru Travel Agent:

Business Hours:

Travel Agency Peru with Offices in Historic Downtown Lima & Miraflores