{"id":5810,"date":"2025-07-30T14:18:18","date_gmt":"2025-07-30T19:18:18","guid":{"rendered":"https:\/\/www.fertur-travel.com\/?page_id=5810"},"modified":"2026-01-23T14:28:46","modified_gmt":"2026-01-23T19:28:46","slug":"libro-de-reclamacion","status":"publish","type":"page","link":"https:\/\/www.fertur-travel.com\/es\/libro-de-reclamacion\/","title":{"rendered":"Libro de Reclamaci\u00f3n"},"content":{"rendered":"<h3><strong>Formulario de Resoluci\u00f3n de Quejas<\/strong><\/h3>\n<p>Nuestro Libro de Reclamaciones Digital es un canal formal exigido por la legislaci\u00f3n peruana, a trav\u00e9s del cual usted puede presentar una queja o reclamo relacionado con un producto o servicio que haya recibido de nuestra parte. No es un formulario para comentarios generales ni para solicitar informaci\u00f3n. Si tiene preguntas, sugerencias o necesita asistencia, por favor cont\u00e1ctenos directamente por tel\u00e9fono, correo electr\u00f3nico o a trav\u00e9s de nuestra p\u00e1gina de contacto.<\/p>\n<style id=\"wpforms-css-vars-5801\">\n\t\t\t\t#wpforms-5801 {\n\t\t\t\t--wpforms-field-size-input-height: 43px;\n--wpforms-field-size-input-spacing: 15px;\n--wpforms-field-size-font-size: 16px;\n--wpforms-field-size-line-height: 19px;\n--wpforms-field-size-padding-h: 14px;\n--wpforms-field-size-checkbox-size: 16px;\n--wpforms-field-size-sublabel-spacing: 5px;\n--wpforms-field-size-icon-size: 1;\n--wpforms-label-size-font-size: 16px;\n--wpforms-label-size-line-height: 19px;\n--wpforms-label-size-sublabel-font-size: 14px;\n--wpforms-label-size-sublabel-line-height: 17px;\n--wpforms-button-size-font-size: 17px;\n--wpforms-button-size-height: 41px;\n--wpforms-button-size-padding-h: 15px;\n--wpforms-button-size-margin-top: 10px;\n--wpforms-container-shadow-size-box-shadow: none;\n\t\t\t}\n\t\t\t<\/style><div class=\"wpforms-container wpforms-container-full wpforms-render-modern\" id=\"wpforms-5801\"><form id=\"wpforms-form-5801\" class=\"wpforms-validate wpforms-form wpforms-ajax-form\" data-formid=\"5801\" method=\"post\" enctype=\"multipart\/form-data\" action=\"\/es\/wp-json\/wp\/v2\/pages\/5810\" data-token=\"da9255f83409357e063f508e777e5d1e\" data-token-time=\"1784581314\"><noscript class=\"wpforms-error-noscript\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/noscript><div id=\"wpforms-error-noscript\" style=\"display: none;\">Por favor, activa JavaScript en tu navegador para completar este formulario.<\/div><div class=\"wpforms-field-container\"><div id=\"wpforms-5801-field_1-container\" class=\"wpforms-field wpforms-field-name\" data-field-id=\"1\"><fieldset><legend class=\"wpforms-field-label\">Nombre y Appellidos <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><div class=\"wpforms-field-row wpforms-field-medium\"><div class=\"wpforms-field-row-block wpforms-first wpforms-one-half\"><input type=\"text\" id=\"wpforms-5801-field_1\" class=\"wpforms-field-name-first wpforms-field-required\" name=\"wpforms[fields][1][first]\" aria-errormessage=\"wpforms-5801-field_1-error\" required><label for=\"wpforms-5801-field_1\" class=\"wpforms-field-sublabel after\">Nombre<\/label><\/div><div class=\"wpforms-field-row-block wpforms-one-half\"><input type=\"text\" id=\"wpforms-5801-field_1-last\" class=\"wpforms-field-name-last wpforms-field-required\" name=\"wpforms[fields][1][last]\" aria-errormessage=\"wpforms-5801-field_1-last-error\" required><label for=\"wpforms-5801-field_1-last\" class=\"wpforms-field-sublabel after\">Apellidos<\/label><\/div><\/div><\/fieldset><\/div>\t\t<div id=\"wpforms-5801-field_18-container\"\n\t\t\tclass=\"wpforms-field wpforms-field-text\"\n\t\t\tdata-field-type=\"text\"\n\t\t\tdata-field-id=\"18\"\n\t\t\t>\n\t\t\t<label class=\"wpforms-field-label\" for=\"wpforms-5801-field_18\" >Appellidos o madre<\/label>\n\t\t\t<input type=\"text\" id=\"wpforms-5801-field_18\" class=\"wpforms-field-medium\" name=\"wpforms[fields][18]\" >\n\t\t<\/div>\n\t\t<div id=\"wpforms-5801-field_2-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"2\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_2\">Pasaport \/ CE \/ DNI <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5801-field_2\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"2\" data-text-limit=\"25\" name=\"wpforms[fields][2]\" aria-errormessage=\"wpforms-5801-field_2-error\" aria-describedby=\"wpforms-5801-field_2-description\" maxlength=\"25\" required><div id=\"wpforms-5801-field_2-description\" class=\"wpforms-field-description\">N\u00famero de documento<\/div><\/div><div id=\"wpforms-5801-field_3-container\" class=\"wpforms-field wpforms-field-email\" data-field-id=\"3\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_3\">Correo electr\u00f3nico <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"email\" id=\"wpforms-5801-field_3\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][3]\" spellcheck=\"false\" aria-errormessage=\"wpforms-5801-field_3-error\" aria-describedby=\"wpforms-5801-field_3-description\" required><div id=\"wpforms-5801-field_3-description\" class=\"wpforms-field-description\">Proporcione su direcci\u00f3n de correo electr\u00f3nico<\/div><\/div><div id=\"wpforms-5801-field_4-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"4\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_4\">Tel\u00e9fono <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5801-field_4\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"4\" data-text-limit=\"45\" name=\"wpforms[fields][4]\" aria-errormessage=\"wpforms-5801-field_4-error\" aria-describedby=\"wpforms-5801-field_4-description\" maxlength=\"45\" required><div id=\"wpforms-5801-field_4-description\" class=\"wpforms-field-description\">Proporcionar un n\u00famero de tel\u00e9fono que podamos usar para comunicarnos con usted<\/div><\/div><div id=\"wpforms-5801-field_5-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"5\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_5\">Direcci\u00f3n<\/label><input type=\"text\" id=\"wpforms-5801-field_5\" class=\"wpforms-field-medium wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"5\" data-text-limit=\"85\" name=\"wpforms[fields][5]\" aria-errormessage=\"wpforms-5801-field_5-error\" aria-describedby=\"wpforms-5801-field_5-description\" maxlength=\"85\" ><div id=\"wpforms-5801-field_5-description\" class=\"wpforms-field-description\">Direcci\u00f3n completa (opcional)<\/div><\/div><div id=\"wpforms-5801-field_6-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"6\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_6\">Nombre del padre o de la madre<\/label><input type=\"text\" id=\"wpforms-5801-field_6\" class=\"wpforms-field-medium wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"6\" data-text-limit=\"85\" name=\"wpforms[fields][6]\" aria-errormessage=\"wpforms-5801-field_6-error\" aria-describedby=\"wpforms-5801-field_6-description\" maxlength=\"85\" ><div id=\"wpforms-5801-field_6-description\" class=\"wpforms-field-description\">Nombre del padre, madre o tutor legal (solo en caso de menores de edad)<\/div><\/div><div id=\"wpforms-5801-field_7-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"7\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_7\">Pasaporte \/ CE \/ DNI de los padres <\/label><input type=\"text\" id=\"wpforms-5801-field_7\" class=\"wpforms-field-medium wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"7\" data-text-limit=\"25\" name=\"wpforms[fields][7]\" aria-errormessage=\"wpforms-5801-field_7-error\" aria-describedby=\"wpforms-5801-field_7-description\" maxlength=\"25\" ><div id=\"wpforms-5801-field_7-description\" class=\"wpforms-field-description\">Pasaporte, Carn\u00e9 de Extranjer\u00eda o DNI del padre, madre o tutor legal (solo en caso de menores de edad)<\/div><\/div><div id=\"wpforms-5801-field_8-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"8\"><fieldset><legend class=\"wpforms-field-label\">Servicio o producto contratado <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-5801-field_8\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_8_1\" name=\"wpforms[fields][8]\" value=\"Servicio (por ejemplo, paquete tur\u00edstico)\" aria-errormessage=\"wpforms-5801-field_8_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_8_1\">Servicio (por ejemplo, paquete tur\u00edstico)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_8_2\" name=\"wpforms[fields][8]\" value=\"Producto (por ejemplo, billete de avi\u00f3n)\" aria-errormessage=\"wpforms-5801-field_8_2-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_8_2\">Producto (por ejemplo, billete de avi\u00f3n)<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-5801-field_9-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_9\">Descripci\u00f3n del producto\/servicio <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5801-field_9\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"9\" data-text-limit=\"200\" name=\"wpforms[fields][9]\" aria-errormessage=\"wpforms-5801-field_9-error\" aria-describedby=\"wpforms-5801-field_9-description\" maxlength=\"200\" required><div id=\"wpforms-5801-field_9-description\" class=\"wpforms-field-description\">Descripci\u00f3n del producto\/servicio<\/div><\/div><div id=\"wpforms-5801-field_10-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"10\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_10\">N\u00famero de pedido\/c\u00f3digo de reserva <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5801-field_10\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"10\" data-text-limit=\"85\" name=\"wpforms[fields][10]\" aria-errormessage=\"wpforms-5801-field_10-error\" aria-describedby=\"wpforms-5801-field_10-description\" maxlength=\"85\" required><div id=\"wpforms-5801-field_10-description\" class=\"wpforms-field-description\">Indicar el n\u00famero de billete o c\u00f3digo de reserva en el caso de billetes de avi\u00f3n, autob\u00fas o tren (Producto), o el n\u00famero de Factura\/C\u00f3digo de Booking en el caso de un paquete tur\u00edstico (Servicio).<\/div><\/div><div id=\"wpforms-5801-field_11-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"11\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_11\">Fecha de compra <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><input type=\"text\" id=\"wpforms-5801-field_11\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"11\" data-text-limit=\"10\" name=\"wpforms[fields][11]\" aria-errormessage=\"wpforms-5801-field_11-error\" aria-describedby=\"wpforms-5801-field_11-description\" maxlength=\"10\" required><div id=\"wpforms-5801-field_11-description\" class=\"wpforms-field-description\">Indica el d\u00eda, mes y a\u00f1o en el que pagaste el producto\/servicio. (Formato: dd\/mm\/aaaa)<\/div><\/div><div id=\"wpforms-5801-field_12-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"12\"><fieldset><legend class=\"wpforms-field-label\">Tipo de Reclamaci\u00f3n<\/legend><ul id=\"wpforms-5801-field_12\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_12_1\" name=\"wpforms[fields][12]\" value=\"Reembolso\" aria-errormessage=\"wpforms-5801-field_12_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_12_1\">Reembolso<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_12_2\" name=\"wpforms[fields][12]\" value=\"Queja\" aria-errormessage=\"wpforms-5801-field_12_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_12_2\">Queja<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-5801-field_13-container\" class=\"wpforms-field wpforms-field-number\" data-field-id=\"13\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_13\">Reembolso solicitado (en caso de Reclamaci\u00f3n Reembolsable)<\/label><input type=\"number\" id=\"wpforms-5801-field_13\" class=\"wpforms-field-medium\" name=\"wpforms[fields][13]\" placeholder=\"0.00\" min=\"0\" max=\"40000\" step=\"any\" aria-errormessage=\"wpforms-5801-field_13-error\" ><\/div><div id=\"wpforms-5801-field_14-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"14\"><fieldset><legend class=\"wpforms-field-label\">Tipo de moneda<\/legend><ul id=\"wpforms-5801-field_14\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_14_1\" name=\"wpforms[fields][14]\" value=\"USD ($)\" aria-errormessage=\"wpforms-5801-field_14_1-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_14_1\">USD ($)<\/label><\/li><li class=\"choice-2 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_14_2\" name=\"wpforms[fields][14]\" value=\"PEN (S\/.)\" aria-errormessage=\"wpforms-5801-field_14_2-error\"  ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_14_2\">PEN (S\/.)<\/label><\/li><\/ul><\/fieldset><\/div><div id=\"wpforms-5801-field_15-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"15\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_15\">Descripci\u00f3n detallada de la reclamaci\u00f3n <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-5801-field_15\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"15\" data-text-limit=\"900\" name=\"wpforms[fields][15]\" aria-errormessage=\"wpforms-5801-field_15-error\" aria-describedby=\"wpforms-5801-field_15-description\" maxlength=\"900\" required><\/textarea><div id=\"wpforms-5801-field_15-description\" class=\"wpforms-field-description\">Describa en detalle los hechos, fechas y circunstancias de su queja\/reclamo...<\/div><\/div><div id=\"wpforms-5801-field_16-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"16\"><label class=\"wpforms-field-label\" for=\"wpforms-5801-field_16\">Acci\u00f3n solicitada <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/label><textarea id=\"wpforms-5801-field_16\" class=\"wpforms-field-medium wpforms-field-required wpforms-limit-characters-enabled\" data-form-id=\"5801\" data-field-id=\"16\" data-text-limit=\"600\" name=\"wpforms[fields][16]\" aria-errormessage=\"wpforms-5801-field_16-error\" aria-describedby=\"wpforms-5801-field_16-description\" maxlength=\"600\" required><\/textarea><div id=\"wpforms-5801-field_16-description\" class=\"wpforms-field-description\">Por favor, indique qu\u00e9 acci\u00f3n espec\u00edfica est\u00e1 solicitando para resolver su queja\/reclamaci\u00f3n...<\/div><\/div><div id=\"wpforms-5801-field_17-container\" class=\"wpforms-field wpforms-field-radio\" data-field-id=\"17\"><fieldset><legend class=\"wpforms-field-label\">Consentimiento de datos personales <span class=\"wpforms-required-label\" aria-hidden=\"true\">*<\/span><\/legend><ul id=\"wpforms-5801-field_17\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"radio\" id=\"wpforms-5801-field_17_1\" name=\"wpforms[fields][17]\" value=\"Acepto el tratamiento de mis datos personales de acuerdo a la Ley de Protecci\u00f3n de Datos Personales N\u00b0 29733\" aria-errormessage=\"wpforms-5801-field_17_1-error\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-5801-field_17_1\">Acepto el tratamiento de mis datos personales de acuerdo a la Ley de Protecci\u00f3n de Datos Personales N\u00b0 29733<\/label><\/li><\/ul><\/fieldset><\/div><script>\n\t\t\t\t( function() {\n\t\t\t\t\tconst style = document.createElement( 'style' );\n\t\t\t\t\tstyle.appendChild( document.createTextNode( '#wpforms-5801-field_18-container { position: absolute !important; 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}<\/style>\r\n\t\t<button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-5801\" class=\"wpforms-submit\" data-alt-text=\"Sending...\" data-submit-text=\"Submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><img decoding=\"async\" src=\"https:\/\/www.fertur-travel.com\/wp-content\/plugins\/wpforms\/assets\/images\/submit-spin.svg\" class=\"wpforms-submit-spinner\" style=\"display: none;\" width=\"26\" height=\"26\" alt=\"Cargando\"><\/div><input type=\"hidden\" id=\"ct_checkjs_wpforms_192fc044e74dffea144f9ac5dc9f3395\" name=\"ct_checkjs_wpforms\" value=\"0\" \/><script>setTimeout(function(){var ct_input_name = \"ct_checkjs_wpforms_192fc044e74dffea144f9ac5dc9f3395\";if (document.getElementById(ct_input_name) !== null) {var ct_input_value = document.getElementById(ct_input_name).value;document.getElementById(ct_input_name).value = document.getElementById(ct_input_name).value.replace(ct_input_value, 'fd393c298f0c327ec80de6eebe6fee10bb66017bc7b3637b185636b5538e010b');}}, 1000);<\/script><input\n                    class=\"apbct_special_field apbct_email_id__wp_wpforms\"\n                    name=\"apbct__email_id__wp_wpforms\"\n                    aria-label=\"apbct__label_id__wp_wpforms\"\n                    type=\"text\" size=\"30\" maxlength=\"200\" autocomplete=\"off\"\n                    value=\"\"\n                \/><\/form><\/div>  <!-- .wpforms-container -->\n<pre>(Si por cualquier motivo este formulario no est\u00e1 accesible, por favor presente su reclamo\/queja desde esta p\u00e1gina: <a href=\"https:\/\/viajeroperuano.com\/tu-voz-cuenta\/\">https:\/\/viajeroperuano.com\/tu-voz-cuenta\/<\/a>)\r\n\r\nUna vez que env\u00ede el Libro de Reclamaciones Digital, recibir\u00e1 una confirmaci\u00f3n por correo electr\u00f3nico con un c\u00f3digo de registro. Nuestro equipo revisar\u00e1 su caso y responder\u00e1 dentro del plazo establecido por la ley peruana de protecci\u00f3n al consumidor \u2014normalmente dentro de los 15 d\u00edas h\u00e1biles. Estamos comprometidos a atender sus inquietudes de manera justa, transparente y lo m\u00e1s pronto posible.<\/pre>\n<p><strong>Fertur Peru Travel SAC (Est. 1994)<\/strong><br \/>\n<strong>RUC: 20518271122<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Formulario de Resoluci\u00f3n de Quejas Nuestro Libro de Reclamaciones Digital es un canal formal exigido por la legislaci\u00f3n peruana, a trav\u00e9s del cual usted puede presentar una queja o reclamo relacionado con un producto o servicio que haya recibido de nuestra parte. No es un formulario para comentarios generales ni para solicitar informaci\u00f3n. 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