1: The contract between The Client and Fertur Peru Travel S.A.C.
• To secure a booking with Fertur Peru Travel requires a completed and signed booking form. Deposits will be required on a case-by-case basis depending on the nature of the tour agreed to in writing between The Client and Fertur Peru. Payment of the deposit to Fertur Peru constitutes acceptance of these terms and conditions. Clients booking by telephone, digital chat or email will be deemed to have read these booking conditions and indicated acceptance of the terms upon submission of the booking form. • The balance of all monies due must be paid to Fertur Peru as formally agreed to with
Fertur Peru beforehand in the booking process. In case of non-payment of the balance, Fertur Peru will treat the booking as canceled by The Client. • Any changes to the original booking must be confirmed in writing by the person signing the booking form. Any costs or charges, incurred by Fertur Peru, or which are incurred or levied by our suppliers as a result of the amendment, will be charged to The Client. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed. 4: Substitution of Client• If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 60 days prior to departure. Additional fees may be levied to cover costs imposed by Fertur Peru’s third-party suppliers. Airlines may impose penalties from 10% to 100% depending on each case. Tickets for the Inca Trail and Machu Picchu among others, are not refundable or transferable. 5: Cancellation by The Client• The Client who is a “FIT” (i.e. a free independent single traveler or a member of a private group of up to 15 passengers) may cancel the booking at any time prior to 90 days before departure, provided that the cancellation is communicated to Fertur Peru in writing. Fertur Peru Travel will refund recoverable costs, minus a US$150 administrative fee and any wire or bank transfer costs incurred. Cancellation fees may be imposed on The Client by Fertur Peru’s third-party suppliers, and Fertur Peru will NOT be held liable for those costs. Fertur Peru Travel will provide the cancellation policies of third-party suppliers prior to booking at the Client’s request. Peru’s 18% Value Added Tax (VAT), also known as Impuesto General a las Ventas (IGV), is non-refundable for certain hotel bookings. Airlines may impose 20% to 100%penalties for unused tickets or missed flights, depending on the specific and applicable regulation and/or policy of the fare base under which the ticket was issued. Tickets for the Inca Trail and Machu Picchu are non-refundable and non-transferable. Based on date of receipt of written notice of cancellation 90 days or less prior to scheduled departure, the following charges apply:
• Cancellation penalties are different for travelers participating in a fixed date departure tour group organized by a third-party tour company, educational institution or travel club that has contracted Fertur Peru as its Destination Management Company (DMC). In our capacity as a DMC, Fertur Peru upholds the supremacy of its published terms and conditions in governing the services provided. No policy, term, or condition set forth by any contracting tour company or travel club shall have the legal force to supersede, amend, or override the terms and conditions published by Fertur Peru. The precedence of Fertur Peru’s terms and conditions is maintained in all contractual and service-related matters.
• In the case of group hotel reservations booked Peru Experiences Belmond SA, Belmond Luxury Travel Limited or Venice Simplon-Orient-Express Limited, cancellations and/or reduction of reservations within 90-63 days prior to departure will incur a 70% penalty; within 62 days prior to departure a 100% penalty of the full rate. Bookings of 7 or more rooms for groups shall be subject to a separate group booking agreement, considering terms and conditions according to ad hoc negotiations. • While Fertur Peru will use its best endeavors to operate all tours as advertised, by entering into this contract The Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Fertur Peru reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes. • Fertur Peru reserves the right to increase the tour cost prior to departure, taking into account one or more of the following issues: government action, currency, transportation costs, including the cost of fuel, overflying charges, airport charges and increase in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost, The Client may cancel the booking within 7 days notification of the surcharge and obtain a full refund, less any unrecoverable deposits made to Fertur Peru’s third party suppliers. No surcharge will be imposed within 30 days of departure. 8: Travel insurance• Travel insurance is highly recommended for all Clients while on a tour organized by Fertur Peru. The Client is wholly responsible for their personal property, including luggage. The Clients is responsible for arranging their own insurance. A suitable insurance policy should provide adequate coverage for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged is what they require and should arrange supplementary insurance if need be. 9: Passport, Visa, Andean Migration Cards and Vaccinations• It is the responsibility of The Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Fertur Peru. The Client will furnish to Fertur Peru a copy of their passport for the sole purpose of arranging tours and accommodations, in accordance with Fertur Peru’s privacy policy. 10: Age, Fitness and Participation• All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their choosing. Persons over 60 years of age are advised to obtain medical evidence of fitness to travel on the chosen itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Fertur Peru, however children and teenagers may be considered, provided they are accompanied by a parent or guardian who accepts full responsibility for them. Fertur Peru reserves the absolute right to decline a booking at its discretion. Clients agree to accept the authority and decisions of Fertur Peru’s employees, tour leaders and agents, while on the tour with Fertur Peru. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, The Client may be excluded from all or part of the tour. In case of ill health, Fertur Peru may make such arrangements as it sees fit and recover the costs thereof from The Client. 11: Local laws• All participants in tours operated by Fertur Peru are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Fertur Peru of all obligations that they may otherwise have under these booking conditions. 12: Illness or disability• Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort The Client must make it known at the time of booking if he/she is unable to swim. This will not prevent The Client from participating in the tour but will enable Fertur Peru to take additional precautions for The Client’s safety at such times as may be appropriate. 13: If The Client has a Complaint• If The Client has a complaint about any of the tour arrangements he/she must bring it to the attention of Fertur Peru or its representatives at the time so that a good faith effort can be made to rectify the situation. It is only if Fertur Peru is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will null The Client's ability to claim compensation from Fertur Peru Travel S.A.C. Should a problem remain unsolved a complaint must be made in writing to Fertur Peru within 28 days of the completion of the holiday. 14: Flight Bookings • Fertur Peru will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. Between the time that a booking is made and a ticket is issued, Fertur Peru will make a good faith effort to monitor for less expensive airfares on The Client’s behalf. Any and all savings reaped from re-booking for a cheaper fare will be passed on to The Client. • Fertur Peru accepts responsibility for ensuring that the Client is supplied with the holiday as described in the final version of the travel program that The Client receives upon arrival and that services reach a reasonable standard. • Fertur Peru Travel S.A.C. will not accept responsibility for any injury stemming from the Client’s failure to accept the authority and decisions of Fertur Peru’s employees, tour leaders and agents, while on the tour with Fertur Peru Travel S.A.C. |