7 Airline Passenger Rights You Should Know About for Peru

Flying within or from Peru and worried about delays, cancellations or overbooked flights? The consumer protection authority INDECOPI has clear rules laying out airline passenger rights in Peru and what airlines must do for you when things go wrong.

Below is a plain-English summary of key passenger rights in Peru based on current INDECOPI guidance. Even so, it is always wise to review the specific terms of your fare before you travel.

7 Airline Passenger Rights in Peru

1. Delay of 2 to 4 hours

If your flight is delayed by more than 2 hours and less than 4 hours, for reasons attributable to the airline, you are entitled to a snack and one free phone call.

2. Delay of 4 to 6 hours

If the delay is more than 4 hours and less than 6 hours, the airline must provide a snack, a meal appropriate to the time of day, and one free phone call.

3. Delay of more than 6 hours

If the delay exceeds 6 hours, you are entitled to a snack, a meal, one free phone call, and compensation equal to at least 25% of the value of the affected flight segment. That compensation may be paid in cash, miles, discounts or other benefits, but any non-cash option must be accepted by the passenger.

4. Delay of more than 6 hours requiring an overnight stay

If a delay of more than 6 hours forces you to stay overnight and you are not a resident of the city where the airport is located, the airline must also provide lodging and transportation between the airport and the hotel.

5. Flight cancellation

If your flight is canceled, you may request an immediate refund of the fare or transportation on the next available flight with the same airline or another one arranged by it. The airline must also assume ordinary expenses such as lodging, food, communications and necessary transfers when applicable.

6. Denied boarding due to overbooking

If you are denied boarding because of overbooking despite having a confirmed reservation and arriving on time, the airline must compensate you with at least 25% of the value of the unused segment and, at your choice, offer an immediate refund or immediate reprogramming.

7. Flight reprogrammed to a time you cannot accept

If the airline reprograms your flight and you do not accept the new schedule, you may request a refund of the net ticket value, postpone the trip, or transfer the ticket to another person without additional charge in the case of domestic flights, provided the request is made at least 24 hours before departure.

“If a passenger is unable to travel because of overbooking or a cancellation, the airline is obliged to provide compensation equal to 25% of the ticket value and to rebook the flight at another time,” said Luis Naranjo, head of INDECOPI’s office at Jorge Chávez International Airport, in an interview with Canal N in March 2026.

Know Your Fare Before You Fly

Remember: airlines must provide clear terms and conditions, but passengers should also inquire about the fare rules and ask questions before buying. Different ticket classes may carry different conditions for luggage, changes, refunds and other benefits.

As much as it is the obligation of the seller of the ticket to provide clear, accurate terms and conditions, it is the duty of the consumer to comparison shop and purchase wisely, not impulsively

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Frequently Asked Questions About Airline Passenger Rights in Peru

Can I get a refund if my flight is delayed more than 6 hours?

A delay of more than 6 hours gives you the right to compensation equal to at least 25% of the value of the affected segment. A refund may also apply in cancellation or reprogramming situations, depending on the circumstances and whether you accept the alternative offered by the airline.

Can the airline give me miles instead of cash for the 25% compensation?

Yes, but only if you agree. INDECOPI says the 25% compensation may be paid in money, miles, discounts or other benefits, but the passenger must accept any non-cash alternative.

What if my flight is reprogrammed and the new time does not work for me?

You may request a refund of the net ticket value, postpone the trip, or transfer the ticket to another person without additional charge in the case of domestic flights, as long as the request is made at least 24 hours before the scheduled departure.

What should I do if the airline refuses to honor these rights?

You can contact INDECOPI through WhatsApp Aeropuerto at +51 985 197 624, available 24/7. You may also seek assistance at its office at the new Jorge Chávez airport, use Reclama Virtual, or contact its consumer service channels by phone or email.

Source: INDECOPI guidance, including its Indecotip on passenger rights in air transport and its 2025 and 2026 notices on delays, reprogrammed flights, cancellations and overbooking.