1: The contract between The Client and Fertur Peru Travel E.I.R.L.

• To secure a booking with Fertur Peru requires a completed and signed booking form. Deposits will be required on a case-by-case basis depending on the nature of the tour agreed to in writing between The Client and Fertur Peru. Clients booking by telephone, facsimile or email will be deemed to have read these booking conditions and signed the booking form.
• A booking is accepted and becomes definite only from the date Fertur Peru has confirmed acceptance in writing and issued formal confirmation. It is at this point that a binding contract between Fertur Peru and The Client comes into existence.
• Fertur Peru reserves the right to decline a booking without explanation.
• The contract is between Fertur Peru and The Client, being all persons named on the booking form. The person signing the booking form attests that he/she has full authority on behalf of all the persons whose names appear thereon, and confirms that all such persons are fully aware of and accept these conditions.

2: Payment

• The balance of all monies due must be paid to Fertur Peru as formally agreed to with Fertur Peru beforehand in the booking form. In case of non-payment of the balance, Fertur Peru will treat the booking as canceled by The Client.
• Payment can either be made in person, by transferring the total amount of the invoice to one of Fertur Peru’s accounts or by credit card. Fertur Peru accepts Visa, and Master Card payments. In the case of a credit card payment made in the USA to Fertur Peru's Paypal account, a 2.9% surcharge may apply. Payments via Paypal outside the USA may entail a surcharge of up to 3.9%. In case of a bank transfer, all wire and transfer costs will be assumed by The Client.

3: Changes by The Client

• Any changes to the original booking must be confirmed in writing by the person signing the booking form. Any costs or charges, incurred by Fertur Peru, or which are incurred or levied by our suppliers as a result of the amendment, will be charged to The Client. While every reasonable effort will be made to accommodate changes and additional requests, their availability cannot be guaranteed.

4: Substitution of Client

• If any member of your party is prevented from traveling, it may be possible to transfer the booking to another suitable person, provided that written notice is given at least 60 days prior to departure. Additional fees may be levied to cover costs imposed by Fertur Peru’s suppliers. Airlines may impose 100% cancellation charges and the cost of a new ticket.

5: Cancellation by The Client

• The Client may cancel the booking at any time provided that the cancellation is communicated to Fertur Peru in writing. As a matter of policy, Fertur Peru does NOT charge cancellation fees. However, cancellation fees may be charged to The Client by Fertur Peru's suppliers, and Fertur Peru will NOT be held liable for those costs. Peru's 19% Value Added Tax (VAT), also known as Impuesto General a las Ventas (IGV), is non-refundable for certain hotel bookings. Airlines may impose 100% cancellation charges.
• For participant travelers of organized fixed departure date tour groups formed abroad: Cancellation within 45 days prior departure 50% penalty, within 30-15 days prior departure 75% penalty of the full rate, within 14-1 day(s) prior departure 100% penalty of the full rate.
• In the case of group hotel reservations booked with the Orient-Express Peru SA hotel chain, cancellations and/or reduction of reservations within 90-61 days prior to departure 70% penalty, within 60 days prior to departure 100% penalty of the full rate.

6: Changes and Cancellation by Fertur Peru

• While Fertur Peru will use its best endeavors to operate all tours as advertised, by entering into this contract The Client accepts that it may prove necessary or advisable to vary or modify a tour itinerary or its contents due to prevailing local conditions. Fertur Peru reserves the right at any time to cancel or change any of the facilities, services or prices (including flights, accommodation or other arrangements) and to substitute alternative arrangements of comparable monetary value without compensation and accepts no liability for loss of enjoyment as a result of these changes.
• If Fertur Peru becomes aware that a major change is required, The Client will be told at the time of the booking.
• If a major change becomes necessary after booking, Fertur Peru will inform The Clients as soon as reasonably possible.
• When a major change is made The Client will have the choice of accepting the change of arrangements, purchasing any other available tour or canceling the tour and obtaining a full refund, provided that the major change is not because of force majeure.
• Force majeure is war, threat of war, riots, civil strife, industrial dispute, terrorist activities, natural (or nuclear) disaster, fire or adverse weather conditions, technical or maintenance problems with transport, changes imposed by cancellation or rescheduling of flights by an airline, the alteration of airline or aircraft type, or other similar events beyond the control of Fertur Peru.
• Fertur Peru is not liable for any charges in the event of a change – beyond its control - to the departure time or date of a tour, flight or other form of transport.

7: Surcharges

• Fertur Peru reserves the right to increase the tour cost to take account of the following items: government action, currency, transportation costs, including the cost of fuel, overflying charges, airport charges and increase in scheduled air fares. If the surcharge results in an increase of more than 10% of the tour cost, The Client may cancel the booking within 7 days notification of the surcharge and obtain a full refund. No surcharge will be imposed within 30 days of departure.

8: Travel insurance

• Travel insurance is highly recommended for all Clients while on a tour organized by Fertur Peru. Clients together with their personal property including baggage are at all times solely at their own risk. Clients are wholly responsible for arranging their own insurance. A suitable insurance policy should provide adequate coverage for medical expenses arising through illness or accident prior to or during the holiday and loss of holiday monies through cancellation or curtailment of the holiday for insurable reasons. Clients should ensure that there are no exclusion clauses limiting protection for the type of activities in their tour. Clients should satisfy themselves that any travel insurance arranged is what they require and should arrange supplementary insurance if need be.

9: Passport, Visa and Vaccinations

• It is the responsibility of The Client to be in possession of a valid passport, visa permits, inoculations and preventive medicines as may be required for the duration of the tour. Information about these matters or related items is given in good faith but without responsibility on the part of Fertur Peru.

10: Age, Fitness and Participation

• All Clients are expected to satisfy themselves prior to booking that they are fit and able to complete the itinerary of their choosing. Persons over 60 years of age are advised to obtain medical evidence of fitness to travel on the chosen itinerary. No unaccompanied minors (those under 18 years of age) can be accepted on tours operated by Fertur Peru, however children and teenagers may be considered, provided they are accompanied by a parent or guardian who accepts full responsibility for them. Fertur Peru reserves the absolute right to decline a booking at its discretion. Clients agree to accept the authority and decisions of Fertur Peru’s employees, tour leaders and agents, while on the tour with Fertur Peru. If in the opinion of such person the health or conduct of a Client before or after departure appears likely to endanger the safe, comfortable or happy progress of a tour, The Client may be excluded from all or part of the tour. In case of ill health, Fertur Peru may make such arrangements as it sees fit and recover the costs thereof from The Client.

11: Local laws

• All participants in tours operated by Fertur Peru are expected to obey the laws and regulations of the countries visited and any failure to do so will relieve Fertur Peru of all obligations that they may otherwise have under these booking conditions.

12: Illness or disability

• Anyone suffering from illness or disability or undergoing treatment for any physical or medical condition must declare the true nature of such condition at the time of booking and make arrangements for the provision of any medication or other treatment which may be required during the tour. Failure to make such disclosure will constitute a breach of these booking conditions and result in such persons being excluded from the tour in which case all monies paid will be forfeit. If the chosen holiday includes a cruise or excursion or transfer by boat of any sort The Client must make it known at the time of booking if he/she is unable to swim. This will not prevent The Client from participating in the tour but will enable Fertur Peru to take additional precautions for The Client’s safety at such times as may be appropriate.

13: If The Client has a Complaint

• If The Client has a complaint about any of the tour arrangements he/she must bring it to the attention of Fertur Peru or its representatives at the time so that a good faith effort can be made to rectify the situation. It is only if Fertur Peru is made aware of any problems that there will be the opportunity to put things right. Failure to complain on the spot will null The Client’s ability to claim compensation from Fertur Peru. Should a problem remain unsolved a complaint must be made in writing to Fertur Peru within 28 days of the completion of the holiday.

14: Flight Bookings

• Fertur Peru will use its best endeavors to ensure that all flight prices are correct at the time that they are quoted. Airlines reserve the right to amend or withdraw fares without prior notice. Once a deposit is paid on an airfare, it guarantees that a booking is being held for you, it DOES NOT GUARANTEE the fare. The fare can only be guaranteed when the flight booking has been paid for in full and a ticket has been issued. Flight bookings cannot be transferred. Between the time that a booking is made and a ticket is issued, Fertur Peru will make a good faith effort to monitor for less expensive airfares on The Client’s behalf. Any and all savings reaped from re-booking for a cheaper fare will be passed on to The Client.
  
• The flight times given by Fertur Peru are for general guidance only and are subject to change. Up-to-date flight times will be shown on the tickets. The Client must check the tickets very carefully immediately upon receipt of the latest timings. Fertur Peru will endeavor to inform The Client as soon as possible in the event of any flight alteration. Details of airlines are also subject to change. Such alterations do not constitute a significant change to the holiday arrangements and will therefore not be construed as entitlement to cancel without paying the normal charges as a result.
  
  
• Fertur Peru can not be held responsible for any delay to your flight whether this delay is caused by adverse weather conditions, the action of air traffic controllers, airport authorities or (local) governments, the rescheduling of flight times by the airline, mechanical breakdown, strike, industrial action or any other reason.
  

15: Our responsibility

Fertur Peru accepts responsibility for ensuring that the Client is supplied with the holiday as described in the final version of the travel program that The Client receives upon arrival and that services reach a reasonable standard.

Fertur Peru acts only in the capacity of an agent upon the legal conditions that, while exercising every possible precaution, it is not responsible for injury, sickness, damage, loss, additional expenses, accidental delay, or other irregularities which may be caused either through willful or negligent acts or omissions made by the companies or individuals providing or engaged in transportation, accommodation or other services related to the accomplishment of the tour, or through natural disasters, social upheavals or other causes.

16: Financial security

We are a bonded member of the International Air Transport Association (IATA).